Privacy Policy

Majestic Shores Hospitality operates our online platform and is committed to protecting the privacy of individuals who visit our site or use our services. This policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations.

Data Controller

Majestic Shores Hospitality is the data controller responsible for processing your personal data collected through our site and services. Our address is: Majestic Shores Hospitality Emaar Square Building 4 Sheikh Mohammed Bin Rashid Boulevard, Floor 15 Dubai, Dubai, P.O. Box 118877 United Arab Emirates

Information We Collect

We collect personal information from you in various ways when you interact with our site or services. This includes:

Information you provide directly to us: This includes information you give us when you make a reservation, register for an account, sign up for newsletters, participate in surveys, contact us, or use other features of our online platform. This may include your name, contact details (such as address), payment information, booking details, preferences, and other information relevant to your stay or service request.

Information collected automatically: When you visit our site, we may automatically collect certain information about your device and usage. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and timestamps of visits. This information helps us understand how visitors use our site and improve its performance.

Information from third parties: We may receive information about you from third parties, such as online travel agents or business partners, when you book our services through them.

How We Use Your Information

We use the personal information we collect for various purposes, including:

Providing and managing the services you request, such as processing reservations, facilitating check-in/check-out, and delivering guest services. Processing payments and managing billing. Communicating with you about your bookings, services, or inquiries. Sending you administrative information, updates, security alerts, and support messages. Personalizing your experience on our site and during your stay. Improving our services, site, and overall customer experience. Conducting market research, analysis, and surveys. Sending you marketing communications and promotional offers that we believe may be of interest to you, in accordance with your preferences and applicable law. Managing our relationship with you, including customer support and handling requests or complaints. Detecting, preventing, and investigating fraud or other illegal activities. Complying with legal and regulatory obligations. Protecting the security and integrity of our site, services, and business operations.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a Contract: We process your data when it is necessary to fulfill a contract with you or to take steps at your request before entering into a contract (e.g., processing your reservation). Legal Obligation: We may process your data when it is necessary to comply with a legal obligation to which we are subject (e.g., for tax or accounting purposes). Legitimate Interests: We may process your data when it is necessary for our legitimate interests, or those of a third party, provided these interests are not overridden by your rights and freedoms. These interests include improving our services, marketing (where consent is not required), preventing fraud, and ensuring the security of our operations. Consent: We may rely on your explicit consent to process your personal data for specific purposes, such as sending marketing communications where required by law. You have the right to withdraw your consent at any time.

Sharing Your Information

We may share your personal information with:

Service Providers: We work with third-party service providers who perform services on our behalf, such as payment processors, IT service providers, marketing agencies, and other partners who assist us in operating our business and delivering services. These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared. Affiliates: We may share your information with our affiliated entities within the Majestic Shores Hospitality group for operational, administrative, and business purposes. Business Partners: We may share your information with business partners with whom we jointly offer services or promotions. Legal and Regulatory Authorities: We may disclose your information when required by law or in response to valid requests by public authorities, such as to comply with a subpoena or similar legal process, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such transfer and any changes in control or ownership of your personal data.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. While we strive to protect your information, no system can be completely secure, and we cannot guarantee the absolute security of your data.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data, including:

The right to access the personal data we hold about you. The right to request correction or rectification of inaccurate or incomplete data. The right to request erasure of your personal data under certain circumstances. The right to restrict or object to the processing of your personal data under certain circumstances. The right to data portability (i.e., receiving your data in a structured, commonly used, and machine-readable format). The right to withdraw consent at any time, where processing is based on consent. The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the contact details provided below.

International Data Transfers

Your personal data may be transferred to, and processed in, countries outside of your country of residence, including the United Arab Emirates, where Majestic Shores Hospitality is based. These countries may have data protection laws that are different from those in your country. We take steps to ensure that international transfers of personal data are conducted in accordance with applicable data protection laws and that your data is adequately protected, for example, by using appropriate contractual clauses or relying on other legal mechanisms.

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and for marketing purposes. You can manage your cookie preferences through your browser settings.

Third-Party Links

Our site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our site and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete the information as quickly as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our site. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Majestic Shores Hospitality Emaar Square Building 4 Sheikh Mohammed Bin Rashid Boulevard, Floor 15 Dubai, Dubai, P.O. Box 118877 United Arab Emirates